Frequently Asked Questions
Everything you need to know about your Mahlkönig coffee journey.
What is the typical shipping window for new grinders?
Standard orders are processed within 1-2 business days. Depending on your location, domestic shipping typically takes 3-5 business days via our premium freight partners to ensure your precision equipment arrives safely.
Do Mahlkönig grinders come with a manufacturer warranty?
Yes, all our home and professional grinders include a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal operating conditions.
Can I return my grinder if I change my mind?
We offer a 30-day return policy for unused products in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible purchases.
How do I know which burrs are right for my brewing style?
Our EK43 and X54 models offer different burr geometries optimized for either espresso-fine or filter-coarse grinds. You can consult our 'Grind Guide' on the product pages or contact our support team for a personalized recommendation.
Is international shipping available for home users?
Currently, we ship directly to customers within the United States and Europe. For other regions, please contact our authorized local distributors to ensure you receive the correct voltage model for your country.